FAQ

What can I expect at my initial pet care consultation?

We will schedule a time to meet with you and your pet, at your convenience in your home.

The meeting generally takes about 30-40 minutes.

During our meeting, we will get to know your pet and your usual care routine,  as well as answer any questions you may have.

We require 2 keys,  but if you only have one available, we can make a copy for a small fee.  You can opt to either pay by check or pay online.  

Since your payment secures your vacation dates and appointed times for pet care, we require payment before you leave for your trip.

 


How can I schedule pet sitting services?

You can click on the 'contact us' link to the left of this page in the site menu, and fill out a short form telling us:

  • a little about your pet
  • the dates you'll be away
  • the services you're inquiring about (ie: daily visits, once, twice or overnight)

We will get back to you as soon as possible to discuss your pet care needs.

You can also call or send a text to: 516.582.8925


Which areas do you provide service?

We provide services in Elmont and Franklin Square areas


How am I billed and when is payment due?

Your payment is made prior to service and will insure your dates are reserved for your pet .

For vacationers, a deposit equal to 100% of services will hold your reservation. 

You can pay by check, credit or debit card online.

If we incur neccesary additional charges directly related to the care of your pet (ie: out of food, litter, puppy pads, etc.) or you need to extend your time away and add visits, no worries, we can send you an invoice via email.


Do you give Insulin injections & medications?

 There is no additional fee for administering medications or insulin injections.  If your pet happens to be on a course of medication during your vacation, we will continue medications in your absence.